Context
The starting position
A municipal administration responsible for property assessment, revenue collection and public grievance handling across its wards.
The challenge
Collection records were maintained manually and grievances had no traceable resolution path.
Our approach
- Digitised the property and assessment register through field surveys
- Built collection workflows with receipting and reconciliation
- Implemented grievance registration with SLA tracking and escalation
- Delivered council-level dashboards for oversight
What we delivered
- Property and assessment register
- Collection and receipting module
- Grievance lifecycle with SLA tracking
- Administrative dashboards
Security and performance
- Field application with offline encryption
- Segregated financial transaction logging
- Role-based approval limits
- Daily backup with tested restore
“For the first time we can see collection and grievance status in one place, ward by ward.”