Context
The starting position
A regional operator running daily line-haul and last-mile movements with a control room dependent on phone calls for status.
The challenge
Control-room staff learned about delays from customer calls rather than from their own systems.
Our approach
- Integrated telematics feeds into a single operational data model
- Built trip lifecycle management with geofenced milestones
- Added exception alerting with escalation to named owners
- Provided customer-facing consignment status
What we delivered
- Control-room operations dashboard
- Driver mobile application
- Exception alerting engine
- Customer status tracking
Security and performance
- Driver data minimisation
- Role-scoped access for partners
- Audit logging of dispatch changes
- Rate-limited public status endpoints
“Our control room now sees a problem before the customer does. That has changed our service conversations.”